Wildberries has added an option to cancel an order within an hour or until the seller starts assembling
On January 15th, the Wildberries marketplace introduced the ability to cancel an order within an hour or until the seller begins assembly (whichever comes first), but not for all users. This option is currently available to users who purchase products on a postpaid basis. They promise to expand the opportunity to all customers “in the future.”
To cancel an order, in the “Delivery” section, place the cursor on the product card, after which a window with a cancel button will appear. In the web version from a mobile device, the order can be canceled by clicking on the operation menu (three dots) under the product and selecting the “Cancel delivery” action.
You can cancel the prepaid product by writing to [email protected].
At the end of 2023, after an inspection by the Prosecutor General’s Office of Russia, Wildberries changed about 20 provisions regulating the relationship between the marketplace, sellers and buyers. Among other things, as part of the changes, the marketplace talked about testing a new functionality that allows you to cancel an order through your personal account.