Western Digital teaches users how to access their My Cloud devices locally

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Western Digital has been unable to renew its My Cloud services for more than six days after a cyber attack. The company has decided to educate users on how they can gain local access to their storage devices, after receiving numerous complaints. Owners of My Cloud Home, My Cloud Home Duo, and SanDisk ibi products can access files stored locally on their device using the Local Access feature. Western Digital is continuing to make every effort to restore all services as soon as possible and apologises for any inconvenience. Professional experts believe that this security incident has already caused serious damage to the company.

Western Digital teaches users how to access their My Cloud devices locally

Western Digital has been unable to renew My Cloud services for more than 6 days after a cyber attack. The company, after numerous complaints and their escalation at the management level, decided to educate users on how they can gain local access to their storage devices. Previously, the manufacturer claimed that for security reasons, you cannot access your local device without authorization in the cloud. “For My Cloud OS5 products (My Cloud PR and EX series), local access is already enabled and working,” WD said.

“Owners of My Cloud Home, My Cloud Home Duo, and SanDisk ibi products, we are currently experiencing a service outage that is preventing access to files and the use of applications provided for your product, including mobile, desktop, and web applications . During a service interruption, you can access files stored locally on your device using the Local Access feature.

The Local Access feature allows you to directly access your personal files from a Windows or MacOS computer that is connected to the same network as your device. To enable local access, use your favorite browser and connect to your device’s control panel. Then enable the local access feature and create a new local access account. For more detailed instructions and a step-by-step video, visit this Knowledge Base article.

For My Cloud OS5 products (My Cloud PR and EX series), local access is already enabled and working.

We continue to make every effort to restore all services as soon as possible and will provide updates as they become available. We apologize for any inconvenience and thank our user community for their patience as we continue our urgent efforts to restore all services.”

– reported at Western Digital.

The full list of services disabled this week includes My Cloud, My Cloud Home, My Cloud Home Duo, My Cloud OS 5, SanDisk ibi and SanDisk Ixpand Wireless Charger, as well as all cloud-related mobile, desktop and web applications.

Notably, Western Digital responds to media and user inquiries about this incident with a simple template. “We experienced a network service failure and your message was not delivered. When services are restored, the message will be delivered to the intended recipient. Thank you for your patience,” WD said in an emailed response to the company’s support request.

On April 3, Western Digital said that they are working on restoring cloud services, but they cannot explain when they will solve the problems that have arisen.

Western Digital cloud storage users have been trying to find out the company’s leadership on social media when this major failure will be fixed and they will be able to access their home devices. The problem is that until recently, WD customers had no way to locally log into their current-generation My Cloud storage devices. Also, without first logging in to the device through the external WD Discovery service, you cannot enable the local access option and configure your SMB servers to access data.

Currently, access to My Cloud Home and My Cloud services is unavailable.

On April 2, Western Digital disabled access to My Cloud services, including My Cloud Home, My Cloud Home Duo, and My Cloud OS5. SanDisk ibi, SanDisk Ixpand Wireless Charger services are also unavailable.

Western Digital My Cloud Network Attached Storage (NAS) users are unable to access their accounts. When trying to enter the service, the error 503 Service Temporarily Unavailable is displayed. Also, users cannot access the WD proxy server, the devices’ web interface, and the My Cloud authentication pages.

On March 26, Western Digital discovered a hacker attack on part of its internal services. During the preliminary investigation of the cyber incident, it became clear that an unauthorized third party had gained access to the company’s information systems for a long time. Western Digital specialists believe that hackers were able to obtain certain data from corporate systems, the company is investigating the scope of the leak.

Western Digital said the security incident affected the availability of the company’s resources and caused disruptions in IT infrastructure, including access to cloud services for My Cloud users.

Professional experts believe that this security incident has already caused serious damage to the company. According to them, if hackers gained access to the cloud data of users or destroyed these archives, the reputational losses of WD would be huge.

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