The head of HP called customers who use non-genuine cartridges for printers “losing customers”

The head of HP called customers who use non-genuine cartridges for printers “losing customers”

CEO of HP Enrique Lores gave some controversial answers to a number of questions in an interview with CNBC. For example, he called customers who use non-original cartridges for HP printers a “bad investment” for the company. This was in response to criticism of the company’s position that printer owners who use non-genuine cartridges cause the device to stop working.

Enrique Lores made this statement after being asked about a class-action lawsuit filed against HP over its refusal to change its policy of blocking devices using non-genuine cartridges. Lores believes that blocking printers when using such cartridges is to protect the company’s intellectual property. According to the CEO of HP, there is a lot of intellectual property embedded in the original cartridges and print head of the printer by his company.

When asked about customer complaints about the inflated cost of HP ink, Lores said that HP does not make money by selling hardware, but by selling ink and other accessories. Such a business model is similar to the business model of console manufacturers, where consoles are sold at almost the cost of production, and the main earnings of console manufacturers are from games, game subscriptions and in-game purchases.

Explaining this approach, Lores called the company’s goal to reduce the number of so-called “loss customers.” In the eyes of the HP company, every customer who bought a printer is considered an investment. Anyone who doesn’t use HP consumables is a bad investment, the head of HP explained.

In addition, according to Lawrence, third-party inks cannot be used because they are of questionable quality and can clog the print head. Also, the CEO considers non-original cartridges a threat to the information security of HP devices. As Lawrence said in his interview, the cartridge can carry viruses that spread malware to the printer and then to the end user’s computer.

Habra’s information service sent requests to IS experts to clarify the possibility of printer contamination through cartridges.

Roman Prosvitov

Head of security analysis at Angara Security

“Infection of users’ computers with viruses through third-party ink cartridges is unlikely. Especially compared to the more realistic scheme of infection through printer software. The fact is that modern MFPs are complex technical devices with closed operating systems, the functionality of which includes data collection and storage. It is not entirely clear who can have access to this data: only employees of the manufacturing company or some third parties.”

On his Telegram channel, cyber security expert Oleksiy Lukatsky (@alukatsky) commented on the statement of the head of HP as follows:

“Let’s leave aside the correctness of this statement, the mass of such stories, as well as the efforts (lack thereof) on the part of HP to prevent the implementation of such an opportunity in principle. I’ll just ask a classic question – do you have this in your threat model? Do you carry out special inspections and special examinations of the purchased cartridges, and how do you check their authenticity? After all, if this is possible with pirated cartridges, why is this not possible with legal ones? Think about it at your leisure!

Related posts