McDonald’s explained the global system failure as a “configuration change”

McDonald’s explained the global system failure as a “configuration change”

McDonald’s blamed a third-party service provider for a configuration change that caused a global outage of the chain’s systems and led to the closure of many restaurants.

According to the company’s CIO Brian Rice, the system went down around midnight CST on Friday (07:00 Moscow time, March 16).

The main problems were “quickly identified and fixed”. “Many restaurants are open again, and the rest are in the process of recovery. We are working closely with those markets that are still struggling,” says Rice.

A McDonald’s representative says the outage has affected restaurants around the world, including in the US, UK, Japan, Australia, Canada, the Netherlands, Italy and New Zealand.

Japan’s McDonald’s also apologized, saying many locations were temporarily closed due to continued outages in the point-of-sale (POS) system. Employees complain on social media that they can’t take orders, open cash registers or process payments. “Now we have to accept paper orders and then cash payments. I’ve already had 7 people yell at me so I’m loving it haha,” writes one employee.

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