Communication operators will be able to terminate the contract if the subscriber has not been on the network for more than 90 days

Communication operators will be able to terminate the contract if the subscriber has not been on the network for more than 90 days

On September 1, new rules for the provision of cellular services in Russia will enter into force. The relevant resolution was adopted by the Government of the Russian Federation on January 24. On January 26, the new rules appeared on the official Internet portal of legal information. According to the text of the resolution, telecommunication operators will be able to terminate the contract with the subscriber if he has not been on the network for more than 90 days. In addition, the resolution introduces new rules regarding subscribers’ notifications about connected services, number changes, and services for legal entities.

According to the new rules:

  • if the subscriber has not been on the network for more than 90 calendar days, the operator may unilaterally terminate the contract with the subscriber;

  • the subscriber can change the operator (while saving the number) via the Internet using an electronic signature;

  • the subscriber has the right to terminate the contract with the operator at any time, subject to payment of services;

  • the operator is obliged to notify the subscriber about the connection of additional services by SMS, call, message in the user’s personal account at least 10 days before the connection of the service itself, and if the subscriber, for example, is not satisfied with receiving SMS, the subscriber is obliged to specify the channel communication for notification of changes;

  • the operator may not serve the legal entity if it has not received information about the employee to whom the SIM card is issued.

In January of this year, Roskomnadzor specialists found 916 subscribers in the client bases of Russian telecommunications operators, each of whom has more than a thousand SIM cards, and the total number of numbers in the hands of these subscribers is 6.6 million. According to the agency, this fact may indicate a violation of current legislation in the field of communication, for example, registration of part of the numbers without the knowledge of the client.

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